Call Center Supervisor, Health Services

The Call Center Supervisor is responsible for the day to day operations of the Call Center for the Community Health Center. The Call Center Supervisor, under the direct of the Practice Administrator, is responsible for ensuring the call center team provides quality customer service, first call resolution 80% of the time, maintains abandonment rates lower 5% and provides management with reports. Education and Certificate:  Associates degree with 5 years work experience in a related or Bachelor’s degree. To Apply: Submit your resume with a cover letter indicating position and salary requirements to: recruiting@harlemunited.org


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