Harlem United’s Response to the Coronavirus Pandemic

UPDATED 8/18/2021

Many of our colleagues, clients, neighbors, and friends are more vulnerable to Covid-19 because of underlying chronic conditions, homelessness, undocumented or uninsured statuses. Our communities need more care in the face of this pandemic and depend on our extra help. At Harlem United, this means changing the way we work to keep our communities safer and healthier. We’re all in this together, and we are committed to keeping essential services open to provide for those most in need.

Therefore, Harlem United has suspended some services and changed the hours of other services until further notice. These timings are dependent on any necessary extensions to comply with potential government orders.

This page is up to date with our latest timings, resource links, and emergency protocols.


Administrative Offices (306 Malcolm X Boulevard) – Our offices are open from 9:00AM to 3:00PM for any clients who may be meeting with staff, dropping off rent payments or other documents, or coming to the office for any other reason. All visitors should report directly to the 3rd floor for a temperature check and health assessment.

Health Services:
The Nest Community Health Center (169 W. 133rd Street, NY, NY) – The clinic is open Mondays from 8:30 am – 7:30 pm and Tuesday – Friday from 8:30 am – 5:00 pm. There are no primary care appointments on Saturdays, however, the Wellness Center is open from 9:00 am – 2:00 pm. 

We continue to conduct telehealth visits and we are seeing people on-site for high need, urgent follow-up care. We are also welcoming new patients, however, patients are encouraged to call the clinic first before coming.

Anyone entering the building must wear a face mask. If you do not have a face mask, one will be provided. If a patient requires an escort, the patient should have their escort bring them to the clinic and wait for the patient outside. All visitors and patients will have their temperature taken upon arrival and be screened for Covid-19 risk factors before checking in. All patients are encouraged to maintain physical distance while in the facility.

Vaccine Clinic – We are offering COVID Vaccines by appointment only.  Learn more on our vaccination information page

Dental  – Open from 9:00 am to 5:00 pm Monday – Friday and from 8:30AM to 12:30PM Saturdays for all dental care. 

Specialty Services – Gynecology services are provided at The Nest full-time. Podiatry is available at The Nest on the first and third Monday of the month and cardiology is providing both telehealth and on-site services at The Nest on Wednesdays.

Willis Green Jr. Community Health Center (123-125 W. 124th Street, NY, NY): Primary Care services will also be provided at Willis Green on Tuesdays. 

Appointment Protocols – If a patient has any symptoms identified by the CDC as linked to Covid-19, they will be given an appointment after the provider has contacted them. They should not walk in. Patients that do not have fever, cough, or shortness of breath and have another urgent medical issue should contact the call center (646-762-4950).

Telehealth visits – Telehealth visits are being offered to patients to avoid large patient gatherings in waiting areas and ensure continuity of care for patients who require medication refills.

Housing services continue via telehealth and Covid-19 Wellness checks for scattered-site clients. Staff also continue to provide onsite coverage at New Broadway and the Congregate sites.

Prevention: In-house HIV, HCV, and STI testing has resumed at our offices at 290 Malcolm X Blvd, Tuesday, Wednesday, and Thursday 10:00 am – 2:00 pm. Certain prevention department operations such as groups continue to be suspended until further notice.  Staff will be in contact with clients by phone and therapy will be provided both on-site and remotely. For clients in need of PrEP/PEP, staff are available at 290 Malcolm X Blvd five days per week to assist with enrollment. 

Mobile Syringe Exchange – The mobile unit is now operating Monday through Friday: East Tremont in the Bronx on Mondays and Fridays, 10:00 am – 3:00 pm; outside of 290 Malcolm X Blvd on Mondays, Tuesdays, Wednesdays, and Fridays, 9:00 am – 3:00 pm; and Coney Island on Thursdays, 11:00 am – 3:00 pm.

In addition, you may call the main number (212-803-2850), which will have an ongoing message with updates.

Supportive Services:
Willis Green Jr. Community Health Center and ADHC
(123-125 W. 124th Street, NY, NY) – ADHC has resumed some in-person services as directed by the New York State Department of Health, AIDS Institute. Prior to entering Willis Green, all staff, clients, and visitors must sanitize their hands, have their temperature taken, and answer COVID-19 screening questions. Masks must be worn at all times. Group capacity has been reduced by 50% to allow for physical distancing.

Willis Green will now be open from 8:00 am – 3:00 pm Monday-Friday, and 9:00 am – 1:00 pm on weekends and holidays.

DOT Medication: A nurse will be on-site during these hours to provide a 30-day supply of DOT medication for those clients in need.

Primary Care: Primary care will be provided at Willis Green on Tuesdays.

Support Groups, Meals, and Other Services: ADHC is offering both remote and on-site services, including groups, assessments, reassessments, and individual counseling. All meals will continue to be “Grab and Go” until otherwise notified; clients will receive their meals and metrocards after completing their scheduled activities for the day.

Food and Nutrition Services (FNS) – FNS continues services in a limited capacity to ensure coverage of meal distribution. FNS provides pantry bags on Thursdays at Willis Green from 11:30 am – 2:30 pm and at Foundation House East from 10:00 am – 2:00 pm. Pantry bags include nonperishable food to cover 5 meals. Assessments, reassessments and individual counseling take place by telephone.

Health Home – Health Home is operating via telehealth, providing Covid-19 Wellness checks and ongoing health assessments for clients.


We are still working with our clients to make sure they get what they need. From Housing to Health Home, our programs are continuing to operate remotely and on-site, connecting clients to care, stability and health.

Also, we are stepping up on all facility cleaning efforts, working to ensure that our essential services can go on without interruption, while additionally considering the safety and security of our staff, clients, and other community members. Though Harlem United services may need to be temporarily altered, we pledge to take care of our clients in the best way possible, with compassion.


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Stay home if you are sick or if you have been around those who are sick. Consider working remotely, if possible.

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Wash your hands for at least 20 seconds. 
Use an alcohol-based hand sanitizer when water and soap are not available.

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Cover your mouth when you cough/ sneeze with a tissue or do so into your elbow.

Clean and disinfect frequently touched surfaces daily

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Avoid going to places with large groups of people. Practice physical distancing when possible.

We encourage you to take this opportunity to reach out to neighbors, family, and friends, checking in to see who might be in need of additional care in this difficult time. See how you can help, offer to pick up groceries for someone who cannot leave their home or stay in contact with community members who may be isolated.

We are strongest when we act as a community, together.